Realtime
Agent board
Status refreshes every few seconds. Select an agent to drill into their shift, skills and week.
Ava Sinclair
Senior support specialist · Support
- 31
- Calls
- 4m 28s
- AHT
- 4.9
- CSAT
Now: Northwind Retail — billing dispute
Sofia Reyes
Support specialist · Overflow
- 27
- Calls
- 4m 01s
- AHT
- 4.6
- CSAT
Now: Halcyon Fitness — appointment change
Marcus Hall
Sales conversation lead · Sales
- 24
- Calls
- 6m 52s
- AHT
- 4.7
- CSAT
Maria Pappas
Client success partner · Sales
- 21
- Calls
- 5m 58s
- AHT
- 4.9
- CSAT
Eleanor Voss
Floor supervisor · Support
- 18
- Calls
- 5m 05s
- AHT
- 4.8
- CSAT
David Perla
Technical support · Support
- 15
- Calls
- 8m 42s
- AHT
- 4.5
- CSAT
Live call — Halcyon Fitness — appointment change
Calls today
27
Avg handle
4m 01s
Resolution
90%
Occupancy
86%
This week
Shift
10:00 – 18:30
Languages
English, Spanish, Portuguese
Skills
SchedulingOverflowBilingual
Supervisor note
Fastest handle time during spike hours. Covers the Latin America window.