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Agent board
Status refreshes every few seconds. Select an agent to drill into their shift, skills and week.
Ava Sinclair
Senior support specialist · Support
- 31
- Calls
- 4m 28s
- AHT
- 4.9
- CSAT
Now: Northwind Retail — billing dispute
Sofia Reyes
Support specialist · Overflow
- 27
- Calls
- 4m 01s
- AHT
- 4.6
- CSAT
Now: Halcyon Fitness — appointment change
Marcus Hall
Sales conversation lead · Sales
- 24
- Calls
- 6m 52s
- AHT
- 4.7
- CSAT
Maria Pappas
Client success partner · Sales
- 21
- Calls
- 5m 58s
- AHT
- 4.9
- CSAT
Eleanor Voss
Floor supervisor · Support
- 18
- Calls
- 5m 05s
- AHT
- 4.8
- CSAT
David Perla
Technical support · Support
- 15
- Calls
- 8m 42s
- AHT
- 4.5
- CSAT
Live call — Northwind Retail — billing dispute
Calls today
31
Avg handle
4m 28s
Resolution
94%
Occupancy
82%
This week
Shift
08:00 – 16:30
Languages
English, Spanish
Skills
BillingEscalationsRetention
Supervisor note
Highest first-contact resolution on the floor. Handles escalated billing.