2 of 6 agents are on a call and 4 callers are waiting. Everything on this page moves on its own — it is a simulation of the live feed you get as a Signal House client.
4
In queue
41s
Longest
93%
SL
Calls answered today
338
+8.4% vs last week
Service level
93%
+2 pts vs last week
Avg speed of answer
21s
-4s vs last week
CSAT
4.8
+0.2 vs last week
Abandon rate
3.1%
-0.6 pts vs last week
Cost per call
$2.74
-$0.12 vs last week
Longest wait 41s · target 20s · 184 answered
Longest wait 12s · target 30s · 96 answered
Longest wait 0s · target 25s · 58 answered