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Calls (7 days)
12,480
+6.1%
Service level
93%
+2 pts
First contact resolution
88%
+1.4 pts
Avg handle time
4m 21s
-9s
Violet: CSAT (left) · Ink: first contact resolution % (right)
| Agent | Team | Calls | AHT | CSAT | Resolution |
|---|---|---|---|---|---|
| Ava Sinclair | Support | 31 | 4m 28s | 4.9 | 94% |
| Marcus Hall | Sales | 24 | 6m 52s | 4.7 | 88% |
| Eleanor Voss | Support | 18 | 5m 05s | 4.8 | 96% |
| Sofia Reyes | Overflow | 27 | 4m 01s | 4.6 | 90% |
| David Perla | Support | 15 | 8m 42s | 4.5 | 92% |
| Maria Pappas | Sales | 21 | 5m 58s | 4.9 | 93% |